Your privacy matters to us. Here's a clear, honest explanation of what data we collect, how we use it, and how we keep it safe.
We never sell your data
SSL-encrypted payments
You can edit or delete anytime
Respond within 2 business days
Food Lab Hub ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you use our mobile application or website ("Platform"). This policy applies to all users of Food Lab Hub, including Sellers and Buyers. By using the Platform, you consent to the practices described in this Privacy Policy.
We collect information you provide directly to us, such as: name, email address, phone number, and profile photo during account registration; identification and safety documents provided by Sellers during the verification process; payment information processed securely through our third-party payment provider; food listings, photos, and descriptions submitted by Sellers; messages and communications between users on the Platform; and ratings and reviews submitted by Buyers. We also automatically collect: device information (type, operating system, app version); usage data (pages visited, features used, time spent); IP address and approximate location data; and log data and crash reports to improve performance.
We use the information we collect to: create and manage your account; verify Seller identity and compliance with food safety requirements; process and fulfil orders between Buyers and Sellers; send you service-related notifications, order updates, and support messages; personalise your experience and show relevant food listings; detect and prevent fraud, abuse, or violations of our Terms; improve and develop the Platform and its features; comply with applicable laws and regulatory obligations; and send you marketing communications (only where you have opted in). We do not sell your personal information to third parties.
We may share your information with: other users, to the extent necessary to facilitate a transaction (e.g., a Buyer's order details shared with the Seller); third-party service providers who assist us in operating the Platform (e.g., payment processors, cloud hosting, analytics); regulatory or law enforcement authorities if required by law or to protect our legal rights; and business partners in connection with an acquisition, merger, or sale of assets, subject to confidentiality obligations. Sellers' names and food listings are visible to all Platform users. We do not share your personal information for third-party advertising purposes.
Food Lab Hub uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your browser that help us remember your preferences, keep you logged in, and understand how you use the Platform. We use: essential cookies (required for the Platform to function); analytics cookies (to understand usage patterns and improve the service); and preference cookies (to remember your settings and choices). You can manage or disable cookies through your browser settings, although this may affect certain functionality of the Platform.
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All payment transactions are encrypted using SSL/TLS technology. Seller verification documents are stored securely with restricted access. Despite our best efforts, no method of transmission over the internet is 100% secure. We encourage users to use strong passwords and to keep their login credentials confidential. In the event of a data breach that affects your rights, we will notify you in accordance with applicable law.
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may retain certain information after account closure to comply with legal obligations, resolve disputes, and enforce our agreements. Seller verification documents are retained for the duration required by applicable food safety and business regulations. If you request deletion of your account and data, we will process your request in accordance with applicable law, subject to legitimate retention requirements.
Depending on your location, you may have the following rights regarding your personal data: the right to access the personal information we hold about you; the right to correct inaccurate or incomplete information; the right to request deletion of your personal data ("right to be forgotten"); the right to restrict or object to certain processing of your data; the right to data portability; and the right to withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at foodlab.customerhelp@gmail.com. We will respond to your request within 30 days.
Food Lab Hub does not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our records as soon as reasonably practicable. Buyers must be at least 16 years of age, and Sellers must be at least 18 years of age, to use the Platform.
The Platform may contain links to third-party websites, services, or apps (such as Google Play or the App Store). Food Lab Hub is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use. The inclusion of any link does not imply endorsement by Food Lab Hub of the linked site or service.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through the Platform or by email. The "Last updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at: Email: foodlab.customerhelp@gmail.com | Phone: +447475150398. Food Lab Hub is registered under FOODLAB HUB LIMITED. We are committed to working with you to resolve any privacy concerns you may have and aim to respond to all enquiries within 2 business days.
Food Lab Hub operates in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you are located in the UK or European Economic Area, you have additional rights regarding your personal data as described in this policy.
Also review our Terms & Services for the full usage agreement.
Questions? Contact foodlab.customerhelp@gmail.com